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Review 5/14/2009
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Not technology ready. I had service with them, I had it cancelled on Tuesday. On Wednesday I asked them to reactivate that same account so that I can have the same number. I was informed that they don't have the equipment to process that, so they had to open a new account with a new telephone number. My cancelled account has a credit that they owe me, however they won't give it to me until my new acct (which is pending their system to process the payment of $29.98}activation fee) has activated. The pymt is pending because my bank has a protection hold. They aren't able to credit my cancelled account the $29.98 to transfer the money to my new acct so that it can be activated and I am unable to update my another bank information on their website because they are updating the system. I was asked to try again in an hour & that was @ 1030pm & I just tried again @ 1247am & the system is still down. So, my complaint is they need to get a system wher they are able to reactivate an account, especially if it's been less then 30-days just to avoid the reasons stated above & to not give the consumer negative emotions. My service was cancelled on May 12 & on May 13 I asked them to reactivate the service & in less then 24-hours I have gone through ALL that & Vonage was still unable to resolve my frustration.
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