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BEWARE
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If ANYONE calls stating they are an agent of your phone company, that they are changing your phone service to give you a discount/savings, stay with them til they put the recording on then make them state their full name, have them confirm AGAIN that they are an agent for your telephone company and their employee number. If they don't or won't do that on recording RUUUUUNNN!!! Don't get hit like I did with the outrageous bills or hassle.
I had an experience like Joseph D, almost exactly. I, however, didn't confirm with my phone company. I am now filing with the FCC and reading complaint after complaint online.
Take care and prosper.
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