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Review 5/8/2011
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I have a 3 year old Toshiba laptop that I bought with Toshiba's 3 year extended warranty. The laptop was never carried outside or misused. The hard disk failed within a year. I got that replaced under warranty. 2 years later still under extended warranty the LCD cracked when closing the lid of the laptop. So I was happily using the laptop with an external monitor because Toshiba said they will not fix LCD (not covered by warranty)! Then the hard disk failed again and I sent back the laptop to repair shop. The response was shabby to say the least. The repair is all outsourced and people working there were not at all responsive. After 3 weeks, they called and said they cannot replace the hard disk because the LCD is cracked. How does that negate the warranty? I don't know. I wrote about this in their customer service survey and they have not responded. I don't think anyone there listens.
I swear I will not buy a Toshiba laptop again. I have Toshiba TV and other Toshiba equipment but my advice is DO NOT BUY Toshiba for customer service. I had a better experience buying HP from Best Buy.
Buyer beware.
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