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I am so thankful that the home modification flyer came in the mail and it turned out to be great!!!!
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I always get random loan modification flyers in the mail. But one day, after finding out my husband's pay had been cut and we had gotten behind on house payments, a peach colored flyer came in the mail. I decided I better look into it immediately, because I definitely did not want to lose my home. The first person I came in contact with was Soccora. She was so sweet, personable, patient and understanding during my time of distress. We began to communicate via phone and email, and she always responded expeditiously. The next person I came in contact with was Marlene. Marlene was very friendly, but firm. Her ultimate goal was to save my home. So days and weeks went by, and I just knew everything was going well. I was sending in every requested document to Shoreview. But my Mortgage Company, despite knowing I was enrolled in a Loan Modification program, decided to send me intent to seize papers and put my home up for sale! I was so nervous and devastated! I immediately called Shoreview Financial with a racing heart and tears in my eyes, and Sabrina White answered the phone. Sabrina explained to me that she is in the escalation department and she would look at my file immediately. Within a few weeks, she was able to stop the sale and get my house payment reduced to something my husband and I could afford, even with his cut in pay. She explained everything so thoroughly and patiently, telling me what to expect each step of the way remaining in the process. On June 1, 2016, Sabrina White officially had gotten us approved for a loan modification date, meaning I didn't have to stress about foreclosure any longer! That was the happiest feeling in the world! She even said if I have any issues or questions during the trial period of the loan modification period, she would be happy to assist me. I'm not sure how employees at Shoreview are chosen, but I feel that they are an awesome group that is representing the company. Their diligence, patience, and empathy give the company an excellent reputation and I would definitely recommend Shoreview Financial to someone if they needed Mortgage Assistance. Thank you all at Shoreview!!!!!
Shemeika Varnado-Dixon
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