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Review 11/9/2010
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I have been an active professional and recreational diver for nearly 34 years and have worked with numerous dive shops on both coasts. During this time I have worked with dive shops all over the country and consider myself to have a good sense of the industry standard for customer support and relations. I have been a costumer at SSA since 2007 when I was referred to the shop for their excellent support and training for Rebreather diving. The rebreather training I received was superb and I continue to be impressed with SSA’s approach to dive training and their emphasis on safety and dive planning. When I went over the rebreather training requirements with Rusty, he made it clear, in writing, what was covered by the tuition and what was not (boat trips, text book, equipment). This policy is a industry standard and is largely due to the fact that many new divers take their initial training at home, but finish their checkout dives while on a trip abroad.
Diving is a gear intensive sport and SSA provides support and knowledge for the wide variety of gear that is necessary to safely participate in the sport at all levels. SSA’s prices are comparable to other dive shops and their inventory is superior to most shops. SSA offers an excellent return policy that exceeds the industry standard. On the rare occasion that I have identified a point of miscommunication, Rusty worked quickly to resolve the issue in a way that was extremely fair and has gone to great lengths to make sure my concerns were addressed. Finally, I am very impressed with SSA’s ability to take out a large group with a broad diversity of diving skills and make it a fun and safe trip for all.
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