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Review 5/5/2011
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With the original sales receipt, I attempted to return a Torino Belt that was was purchased on June 11, 2008 at the full retail price of $425 plus tax at the Beverly Hills Saks Fifth Avenue store. The belt was never worn and was in salable condition. The Department Manager denied the return stating that too much time had elapsed for a merchandise return.
The Saks Fifth Avenue original receipt dated June 11, 2008 states: "At Saks Fifth Avenue, we want you to be pleased with your purchase. We will gladly exchange, replace, or credit your purchase when it is presented to any Sales Associate in saleable condition at any one of our stores. Merchandise presented after 60 days will be credited based on the current selling price." The Saks Fifth Avenue website today states: "At Saks Fifth Avenue, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase when it is presented in saleable condition. Full-priced merchandise, with the exception of watches and jewelry, presented after 30 days will be credited based on the current selling price." The identical Torino belt was being sold at the Beverly Hills Saks Fifth Avenue store today for $425.
I was not demanding a refund but was expected a store credit. The Beverly Hills Saks Fifth Avenue Men's Store has clearly violated the published Corporate Returns and Exchanges policy.
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