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Business's response - by Robert P.on 2/27/2014
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1. Patrol One is NOT a “scam company” as you have stated.
2. I want to correct what you have said about our conversation. I explained to you that your vehicle was noted (inventoried) as being parked onsite numerous times (11 times) this month PRIOR to receiving a citation on 02/22/14. You continued to violate the parking rules and your vehicle was towed at your expense on 02/26/14. I never stated that you were cited twice, because that was not the case, nor is it what the association has asked us to do. Being a resident of this association for as long as you say you have, you should be well aware of the parking rules and regulations that your association has in place. Patrol One does not make the rules, we only enforce them.
3. I will reiterate the protocol for issuing a citation on a vehicle, which I explained to you on the phone: The officer finds the vehicle in violation, writes a citation (which is carbon copy – 3 part), and places the white copy under the driver’s side windshield wiper. If the association has asked us to leave a copy of the citation at a designated Board Members home, we do so (pink copy), and we bring a copy (yellow) back to our office so it can be entered into our computer system.
4. You claimed that you have three witnesses that will attest that there was no citation on your vehicle the morning of 02/22/14. Our officer will attest in a court of law that he wrote the citation at the time he noted and placed it under the windshield wiper once done. I explained this process to you when your vehicle was towed in October 2013, where you had the EXACT same story. How many times are you going to use the EXACT same excuse to try and avoid the tow fees for a mistake you made?
5. I did state that you can obtain a copy of the citation by contacting your Property Manager. Since our contract is with the association in which you live, those documents belong to them and we are only able to release that information if instructed to do so.
6. Patrol One does NOT make a penny off of towing vehicles, therefore it would not benefit us in the least to NOT place a citation on a vehicle, as you claimed.
7. I was NEVER reluctant to provide you with the officers Badge number, so that is not true.
8. Your vehicle was released free of charge in October 2013 due to a Board of Directors mistake, not the fault of Patrol One or a “wrinkled copy” of the citation being left on your vehicle. I have emails proving it was not our error and pictures which show that your claim of the “wrinkled copy” is flat out false!
9. Pictures of the vehicle in violation are taken on the property PRIOR to the vehicle being towed. We do not go to the tow yard and our pictures prove that we are taking them on the property, where you left your vehicle parked in violation.
10. In regard to your friend’s vehicle that was towed in 2012, if the tow company accepted a “drop fee” (which is legal under law), then they would absolutely have record of it and you can obtain that information from Southside Towing. Patrol One and Southside Towing are both legitimate companies and do not operate under illegal practices as you have claimed.
I believe that I have answered each and every one of your issues. Patrol One would not be authorizing the towing of your vehicle had you not parked in violation of the parking rules and regulations where you live.
As I have stated above, I have emails from the Board of Directors telling us that your vehicle being towed in 10/13 was not our fault, pictures showing that the citation was not “wrinkled up” as you claim and a phone recording (all of our incoming calls are recorded) proving that your allegations are not accurate and flat out false. Perhaps it is time to accept some responsibility for your mistake rather than try and make Patrol One look bad on the internet?
Regards,
Robert Paquette
Director of Operations
Patrol One
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