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Unprofessional.
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After several months of sending this company every document they requested within 2 hours, after they replaced my mortgage broker telling me he didn’t know what he was doing and they apologized, after receiving many emails telling me “Congratulations! You are approved!” After this company had me pay for a $520 appraisal, after their loan officer required me to purchase new homeowners insurance, after I was told that they are setting up my closing, I get an email saying I’m denied. The broker didn’t They said my financials had changed but this was a blatant lie. They gave me no real reason why my credit is a 735, my income over 100k, and all for a measly $even bother to call me or return my calls! 120k loan To refinance on a house appraised at $345k. What a huge waste of time, what a disappointment and I am furious that after all this BS waste of my time and efforts, this company who ordered and made me pay for an appraisal will not willingly refund me for that useless appraisal as they should of never ordered the appraisal unless I was really approved. American Express read over the email Global sent me and will defend/dispute this charge for me. Don’t trust this company. Getting qualified for a loan is difficult /stressful enough, don’t be mislead by false promises.
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