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Global Equity Finance Dropped the Ball
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I was contacted by Global Equity Finance Feb 25, 2020 and started a VA refi. My loan processor was Frank Torres. I told Frank I would not be at the property after March 16 and to schedule ALL inspections before March 16. The appraisal was scheduled and conducted no problem. On March 27 Frank Torres informed me a termite inspection was needed and expected me to fly back to Florida from NorCal for this inspection. I explained I was unable to fly back and asked if a waiver could be obtained. No such luck. This morning, March 30 I escalated to Frank's manager and spoke with Jonathan. He told me the VA needs the inspection and a waiver cannot be provided. I now have to cancel the refi. I asked Jonathan if Global Equity Finance will reimburse me $500 for the appraisal and I was told no. Steer clear of this company..... In addition my homeowners insurance carrier sent me an amended policy with Global Equity Finance as the mortgagee. I never signed the final refi docs so I don't understand why Global to my carrier they were now the mortgagee. So far none from Global has review this complaint and replied to me.
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