luke c.'s review of Gateway Computers

Gateway Computers

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Complaint Posted 3/15/2011
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Review 3/15/2011
Gateway was bought by Acer, which also has similar problems with manufacturing and customer service. I've purchased a monitor from them and unfortunately I hadn't read the reviews. Nearly everyone who has purchased that monitor has had it die because of a defective circuit board and Altera BGA chip. Since the problems appear after the 1 year warranty, they tell you "not our problem" even though they're the ones who created a lemon product that was shipped defective. What they're doing is false advertisement and against the law. Avoid Gateway and Acer like the plague - it's cheap crap compared to most other brands. Just check out their BBB rating... "C-". Or Google XHD3000 2010 - a couple of years after it's debut and that monitor's search results are nothing but complaints. The only good reviews are from people who had done their writeup within a couple of months of purchase. Or go to http://www.amazon.com/Gateway-XHD3000-display-widescreen-speakers/dp/B000XIHCHI and look at the Amazon reviews where a Gateway monitor gets 1.5 out of 5 stars because a year after purchase they almost always die. Or read the reviews here at trustlink.org where gateway scores 1/5 stars - it's not coincidence that they all say the same thing!
 
 
 
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Additional Business Information
Hours   Phone   (800) 846-2000 Address   7565 Irvine Center Drive
Irvine, CA 92618
Website   http://www.gateway.com Email   customer_care@tx.acer.com
Contact   Deborah Jacobs Other  
 
 
 
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