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Review 2/17/2010
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I received the Ab Circle Pro for a Christmas gift from my husband. Inside was a box of vitamins. No where within the packaging indicated that the vitamins were a "trial" pack and by purchasing the Ab Circle Pro it "automatically" activated an account and I would later be billed and shipped monthly supplies of this product. A charge of $36.90 was debited from my bank account and later I received the next box of vitamins via UPS. I called the company and was told to send back the package and they would issue me a refund and STOP my automatic shipments. I did return the product IMMEDIATELY via UPS and I had to contact the company back to acknowledge the fact that they received the product back at their office. At that time (on Jan 25, 2010) Oscar indicated a refund of $29.95 (this was less S/H chgs! Which I should be refunded since VERY POOR instructional information was NOT PROVIDED!). After still not receiving my refund back to my bank account, on Feb 11, 2010 I called and spoke to Shelly. She insured me that it was done and I should wait yet another week to see it on my statement! Well, today, Feb 17, 2010, still no refund! I spoke to Lance first who indicated that it was sent and he would send a electronic inquiry to their "Corporate" office for tracking; I insisted to speak to a manager - I am not allowing another week to lapse on this issue! I was transferred to KerryAnn (Supervisor) who tells me that a refund was NOT sent to the credit card, however, a credit of $29.95 was applied to my account at their company! I insisted on a refund to my bank. She says that it was entered by her today and I should see it within 10 days! I am EXTREMELY furious of this situation. They have FALSE advertising and incomplete data materials for the product(s) they are pushing onto the consumers! We did not want the vitamins at the time of order yet we received them anyways! I am requesting a full refund of $36.90 be credited back to my bank!
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