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Review 8/11/2011
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We contracted with 123 College last year for my daughter's freshman year. The dates 123 College gave us for filing our forms were the wrong dates. Even though our forms did get in on time, we wound up doing all of the form filling out. That includes FAFSA and CSS business forms. We were unhappy with the financial package from the college. When we asked 123 College for help, they were unable to get any additional aid. They asked us to send a letter, they really do not get involved at all.
This year the package was even worse. 123 said we should probably change schools. Change schools?? That's the response from 123 college? The jury is still out since there are two years left. But to be honest, we do not expect much from 123 College.
To make matters worse, we had been communicating with one of their agents who was not responding back to us. When I called 123 they said, "Oh, he is out on medical leave." I feel for him, but no one was picking up the slack? When they handed our case off, I still had to be the one initiating the communication.
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Business's response - by RobertLon 10/29/2012
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We are sorry to learn of your dissatisfaction. We would be happy to discuss your package with you in more detail. If your EFC is less than the cost of the school you should be eligible for something. Unfortunately, sometimes a schools situation can change just like any person or business. Some schools lose funding and that is out of everyone's hands. The dates for FAFSA filing are clearly listed on page 1-8-1 of the student profile report. We would be happy to re-run an updated report for you free of charge if you want to see what other options are out there. The FAFSA deadlines can be confusing and it makes sense why you might have thought someone told you the wrong date. There are state deadlines, federal deadlines, and schools may have multiple deadlines themselves. The deadlines that you should not be as concerned with are priority filing deadlines. All the other ones do matter for certain types of aid. We''ll be happy to go over it all with you. Our toll free number is 888-737-4123. Lastly, this years FAFSA authorization form was mailed out today. You should be receiving it this week.
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